Error Code Sheet

1.Why open the robot is appear consecutive down, left turn, right turn phenomenon?

Solving method: switch off the power switch

a).Inspect if the sensors at the front bottom of the robot have dirty, maybe the dirty lead to mistake signal. Just clean the sensors at the front bottom of the robot.

b).Maybe the front bumper failure, Use hand to press the left, middle, right of the front bumper

Testing if the front bumper can auto rebound

If the problem is still not solving please contact our customer service.

2. If the robot get into trouble

Solving method: when the robot vacuum cleaner working .it maybe get into trouble, in this circumstance. It can try get out of trouble by itself .but in follow circumstance is get into the trouble.

a)    The robot vacuum cleaner is twinned by the ground messy wires.

b)    The robot vacuum cleaner is twinned by the drooping  curtain cloth.

c)    More obstacle in front of the robot vacuum cleaner.

3. The robot vacuum cleaner can’t sense the stair.

Solving method: The robot vacuum cleaner can sense about 8cm Height. But for such as meet the smooth ground or the reflective light stronger ground the detection performance will become lower.

For the above circumstance, you need to give the virtual wall to Preventing robot vacuum cleaner falls.

Not the above circumstance, need to check if the robot vacuum cleaner stair detection sensor is fully covered by dust.

4.  The robot vacuum cleaner cleaning dust collection capacity reduction

Solving method: switch off the power switch, taking out the dustbin, and operating by the follow step.

a)    Check if the filter is fully covered by dust and is different to clean, is it need to change a new one.

b)    Check and confirm the dust absorption area is blocked by something, take out and clean the main brush .the main brush main need to regularly to improve the cleaning performance.

5.  The robot vacuum cleaner work noise is so loud

Solving method: switch off the power switch, take out and clean dustbin, put the bottom of the machine up.

a)    Check if the dust absorption area is blocked by something.

b)    Check and clean the main brush and rubber brush including the both ends

c)    Check and clean side brush

6.Under the normal full power circumstance, how long does the robot vacuum cleaner work?

It’s depending on the different ground condition, in the wooden floor and tie it can work 120 minutes, but for the short carpet it can work 90 minutes

7. How long the lifetime of input charge batteries?

  Under the normal use the input charge batteries can recycle charge 800 times. If the Battery capacity not wastage, it can also use.

8.What will the robot vacuum cleaner move when it meet the obstacles?

When the robot vacuum cleaner meet the obstacles it will move backward automatically or to look for other way.

Shipping Information

We provide a safety and fastest shippment. After you paid, we will ship out your order within 48 hours, and usually within 6 days or even earlier, the products will reach your hand.We use a variety of carriers to get your order to you including DHL,TNT,UPS,FEDEX,EMS.

Return and exchange

30 Day Money Back Satisfaction Guarantee

This 30 day money back return policy if for purchases from AmTidy’s online store only! AmTidy wants you to be completely satisfied with your purchase. If a product purchased online from the AmTidy website does not meet your expectations, you may return it within 30 days of purchase for a full refund, less shipping, handling and applicable taxes. A refund will be issued to the same credit card that was used when purchasing the item. To return a AmTidy item purchased directly from the AmTidy website, please contact us and request a return merchandise authorization number and return shipping instructions. Please return the AmTidy in its original packaging.

In the event of a product malfunction, not attributable to the criteria listed in the “Non-Returnable Items” section of this policy, you will be offered the option of either a refund or an exchange for the same product.

Please do not return the item without approval from AmTidy Customer Care. This will risk forfeiture of the item. Please note that not all items are returnable.

Non-Returnable Items

For reasons of consumer protection, certain products may not be returned. AmTidy does not accept returns of the following items, without limitation:

a) Opened or previously used Brushes, Squeegees, and filters.

b) Batteries (Consult local recycling regulations prior to disposal).

c) Boundary Markers that have been opened, cut, or otherwise used.

d) Dirt Bins that have not been emptied or contain debris of any kind.

In addition, any product that has been damaged will not be returned or exchanged. This includes but is not limited to damage resulting from:

a) Accident, abuse, misapplication, or any unauthorized repair, modification or disassembly;

b) Improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply;

c) Use of consumables, parts and accessories, including batteries, other than those produced or recommended by AmTidy except where such restriction is prohibited by applicable law. Furthermore, any product is non-returnable if it:

a) Has been used commercially

b) Is missing pieces or parts

c) Has been repaired or altered by parties other than Xiamen AmTidy intelligent household co.,LTD. or its authorized agents

d) Has an altered or missing serial number

e) Was not purchased from an authorized dealer

If you purchased a AmTidy product at a retail store or from a seller other than AmTidy, requests for returns for credit must go through your original place of purchase. Contact your retailer or visit their website for information regarding their returns policy.

Returns Process

Please follow these steps to return your purchase to us:

1. Contact us to request a Return Authorization.

2. Once a return has been authorized by AmTidy, pack your item in the original package, including all original packing materials, manuals and accessories.

3. Customer is responsible for all shipping charges except in the event the return is the result of AmTidy’s error.

4. You can expect a refund, to the credit card used when the product was originally purchased, within 30 days of your returned product being received by AmTidy Shipping costs will not be refunded.

Warranty Exchanges

If you received a defective item and need to exchange it for the same item, please contact us to request a warranty replacement.